Introduction
Give new customers a warm welcome by awarding loyalty points when they sign up for your program! Offering points for sign-up is a simple but powerful way to make a great first impression, boost customer acquisition, and spark long-term brand loyalty.
Walkthrough Video
How to Set Up the ‘Sign Up’ Way to Earn
1. From the Loloyal Dashboard, go to Program > Points
2. Click Add ways to earn points under the Earn points section
3. In the prompt, select Sign up
4. In Earning Value, enter the points customers will earn
5. (Optional) Customize the name and icon:
Edit the Name to reflect your brand voice
Use the default icon or upload your own for a personalized look
6. Make sure that the Status is ON
7. Click Save to activate the reward
Rewarding Prior Sign-ups
You can still reward existing customers who signed up before installing Loloyal using the Reward past actions feature:
Go to Preferences > Reward past actions
Find the For sign up section and select the appropriate date range
Click Reward, then Confirm
✅ Customers who signed up within the selected date range will receive the designated sign-up points.
Common Questions
1. Can I delete the 'Sign up' Way to Earn?
Yes. Go to Program > Earn points > View all ways to earn, find the Sign up reward, and click Delete.
2. Can customers sign up using a phone number instead of an email?
No. Loloyal uses Shopify’s customer registration system, which requires an email address. Customers must sign up using an email, and phone number registration is not supported.
