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How to Revoke a Reward and Refund Points

Easily cancel a redeemed reward and return points to keep your loyalty program accurate and fair. Perfect for canceled orders or mistakes.

Updated over a week ago

Introduction

Sometimes customers redeem a reward they don’t intend to use, maybe by accident, or because they’re saving up for something bigger. In such cases, Loloyal allows you to revoke unused rewards, automatically refunding the points back to the customer’s account. This keeps your rewards program flexible and customer-friendly.

Walkthrough Video


Revoking Rewards and Refunding Points

To revoke an unused reward and return the points to the customer:

Step 1: Locate the Reward

  • From your Loloyal Admin, go to Program > Activity

    Alternatively:

    • Navigate to the Customers section

    • Search for the specific customer

    • Click to view their profile

    • Go to the Activity > Points tab

    • Find the redeemed reward coupon

Step 2: Revoke the Reward

  • Select the reward you'd like to revoke, then click "Revoke"

Once revoked, the system will automatically refund the points to the customer's account.

⚠️ Important Notes

  • Only unused rewards can be revoked and refunded.

  • Used or expired rewards cannot be reversed.

  • Revoked points are immediately returned to the customer’s points balance.

By using this feature, you can offer greater flexibility and support to your customers, ensuring they get the most value from your loyalty program.

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