1. Willdesk and Loloyal integration explained
Willdesk is a powerful tool that simplifies communication between businesses and their customers. It offers a centralized platform that consolidates conversations from various channels, making it easier for businesses to manage customer interactions.
Additionally, by integrating with Loloyal, businesses can leverage the benefits of their loyalty program by seamlessly adding the app to their helpdesk. This integration allows businesses to provide a more personalized experience to their customers, which can lead to increased customer satisfaction and loyalty.
2. Benefits
With Willdesk, you have the ability to customize your sidebar to include all the necessary Loyalty data. This data can be used to gain context on your tickets and provide your customers with an exceptional experience. By having access to this information, you can better understand your customers' needs and preferences, which can help you to provide more personalized and effective support. With Willdesk's Loyalty data, you can take your customer service to the next level and build stronger relationships with your customers.
● Points Balance (e.g. 2,000)
● Birthday(e.g. 2022, Sep 06)
● Referral URL (e.g. https://loloyal.com/?referral_code=X)
● Status (e.g. Member)
● VIP Tier (e.g. Gold).
3. Setup Integration Instructions
To successfully connect your Loyalty program with Willdesk, please follow the instructions below.
● 1. From the Loloyal Dashboard, go to Integrations.
● 2. To integrate the Loloyal program with your system, you first need to install Willdesk. Once installed, Loloyal will automatically connect and integrate with Willdesk.
● 3. Check the connection status and it must be connected.
● 4. Once the connection is established, you will be able to view all the Loloyal-related data in the Conversation details section of Willdesk.
4. Displaying the Loyalty Data in Willdesk
When a ticket is raised by a customer, the Willdesk panel will load dynamically to display the Loyalty data of the customer. This feature is only available to customers who are enrolled in your Loyalty program. The Loyalty data will provide you with useful insights into the customer's past purchases, preferences, and other relevant information that can help you to provide personalized and efficient support.
