Loloyal lets you retroactively reward customers for actions they completed before your reward program on Loloyal was active. You can backfill points for the following actions, as long as these rewards are currently enabled:
Signing up
Placing orders
Newsletter subscriptions
⚠️ Important: Each reward can only be issued once per customer.
Rewarding Sign-Ups
To reward customers who signed up before installing Loloyal:
Go to Preferences > Reward past actions.
Locate the For sign up section and select the desired date range.
Click Reward, then Confirm.
✅ Customers who signed up within the selected date range will receive the designated sign-up points.
Rewarding Past Orders
To reward points for orders placed before installing Loloyal:
Go to Preferences > Reward past actions.
Locate the For placing orders section and select the appropriate date range.
Click Reward, then Confirm.
✅ Customers who placed orders within the selected date range will receive the designated order points.
Rewarding Newsletter Subscriptions
To reward customers who subscribed to your newsletter before enabling newsletter rewards:
Go to Preferences > Reward past actions.
Locate the Newsletter subscriptions section and select the desired date range.
Click Reward, then Confirm.
✅ Customers who subscribed within the selected date range will receive the designated subscription points.
Note: The points awarded depend on your settings under Earn Points.
