The Points Program serves as your guidelines in giving out reward points to the customers. This is where you can create and specify details on how customers can earn points, how many points they can earn, and what rewards they can redeem using their accumulated points.

Earning Points

1. From the main menu, go to Points.

2. In the Points Program window, make sure the status is set to ON.

3. In the Earning Points section, choose how the customer will be able to earn the points and set it to ON. In the example below, we chose Make a purchase. This will allow the customer to earn points each time he purchases from the store.

4. Click Add ways to earn points.

5. Choose the Earning Type :

Increments of points (recommended for purchases) 

This gives out a specific number of points each time the amount that you have set is reached. Eg. 5 points for every 1 Euro spent.

Fixed amount 

This gives out a specific number of points for a completed transaction regardless of the amount. Eg. 10 points for every transaction.

6. Set the number of points you want to grant to the customer.

7. Once you are satisfied with your settings, click Save.

8. You can now begin informing your customers that they can earn 5 points for every dollar or euro of their purchase.

Common questions

Is the app compatible with multiple currencies?

Loloyal is compatible with your store's default currency only. The points that are awarded on completed orders will always correspond to the value of the order in your store's default currency. Even if you are using Shopify's Advanced plan, or Geolocation app to allow customers to checkout in their own currency, the points will be based on the order's value in your store's default currency.

Are taxes and shipping charges included when customers earn points?

This is the default behavior of the app. And we have planned to make these to be optional for you, if you have urgent needs please contact us.