Introduction
🥳One effective way to enhance your customer experience is to include personalized birthday rewards in your loyalty program. This means that when a customer signs up for your rewards program, they can input their birth date, and on their special day, they will receive a unique offer or discount. Not only does this show your customers that you value and appreciate their business, but it also encourages them to continue shopping with your brand. Plus, it's a great way to stand out from competitors and increase customer loyalty. So, don't miss out on the opportunity to make your customers feel extra special on their birthday with personalized rewards!
How the customer birthday rewards works
Customers who have a Loloyal account can add their birthday to their profile. To do so, they need to log in to the Loloyal panel and go to the "Ways to Earn" section. And then we go and find the option for birthday rewards. Don't hesitate to click on it now.
After entering the date in MM/DD format and clicking 'Save Date', customers will be eligible for birthday rewards based on the acquisition rules you have set.
To prevent customers from exploiting the points system by falsely claiming their birthday is today or tomorrow, we have implemented an additional layer of security. You can adjust this security measure by accessing the Loloyal points rules settings page. Whenever a customer is eligible to receive a Birthday Reward, a redeem button will appear.
Setting up Birthday Rewards
Birthday validity period
To ensure that our customers receive their birthday rewards promptly, it is important to establish a deadline for issuing these rewards. By setting an expiration date for birthday rewards, we can encourage customers to log in to our website and use their rewards before they expire. This not only creates a sense of urgency for customers to redeem their rewards but also helps to streamline our rewards program and avoid any backlog of unclaimed rewards. Overall, setting an expiration date for birthday rewards is a necessary step in providing a fair, efficient, and effective rewards program for our valued customers.
Options explained
Only on birthday
Reward will be valid on the customer's birthday
On the month of birthday
The reward will be valid in the month of the customer's birthday (natural month)
Customize
Birthday rewards will be issued in the date range you set for your birthday distribution.
Safety restrictions for birthday filling
To ensure the authenticity of birthday claims for point gain, it is recommended to add an extra layer of security. This can be done by setting a time limit on how far in advance birthday rewards can be given, which helps to prevent customers with ulterior motives from getting birthday rewards before their actual birthday. By doing so, you can ensure that the rewards are only given to the customers who deserve them and prevent any fraudulent activity that may jeopardize the integrity of your rewards program. This simple measure can go a long way in creating a fair and transparent system for your customers while also protecting your business from potential losses.
Once this option is enabled, customers must meet the designated early fill time to receive the birthday rewards.
View customer birthdays
After a customer saves their birthday to their account, you can access this information in their customer profile under the Customers section of your Loloyal admin.
📋 Note: Customer fill in date of birthday will be changed when the customer enters or modifies their birthday.
📝 Pro Tip: If a customer needs to update their date of birth, they can do so through the birthday reward section in their customer panel.