Introduction
Accessing your customer data is essential for a variety of purposes, whether you’re performing bulk updates to point balances, conducting in-depth loyalty analysis, or enhancing your marketing strategies. Loloyal makes it easy to export your customer list so you can get the insights and control you need to maximize your loyalty program’s impact.
How to Export Customer Data
Exporting your customers from Loloyal is quick and simple. Just follow these steps:
Navigate to the Customers section in your Loloyal Admin dashboard.
Choose the customer group you want to export by selecting the appropriate tab.
Click the Export customers button. By default, this will include all customers.
In the export prompt, select the export type that fits your needs:
All customers
Current page
Customers matching search
Click Export customers to download the data as a CSV file.
What’s Included in the CSV File?
Your export file will include the following data columns:
First Name
Last Name
Email
Phone Number
State
Date of Birth
Points Balance
Order Spent
Referral Link
VIP Tier Name
📩 Tip: Keep an eye on your inbox for the email containing the file. It may take a few minutes, especially if you have a large customer base.
Common Questions
1: What should I do if the export failed?
Please wait a few moments and try exporting again. If the problem continues, contact our customer support team for further assistance.
2: The export is taking longer than expected. What can I do?
Large customer lists can cause longer export times. If you haven’t received your export file within 30 minutes, please reach out to our support team for help.